A Front Desk Agent is the first point of interaction for guests at a resort. They are responsible for providing excellent customer service, managing check-ins and check-outs, and resolving guest requests. Moreover, they often perform tasks such as taking phone calls, scheduling rooms, and providing information about the accommodation and its ameni
A Receptionist is the first point of contact for guests at a hotel. They are responsible for providing excellent customer support, handling check-ins and check-outs, and addressing guest requests. Furthermore, they often carry out tasks such as taking phone calls, reserving rooms, and providing information about the accommodation and its services.
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